Product support
How can we help?
For help with Exit Liquidity, email taptixgamemaster@gmail.com. We review support and safety reports sent to this address.
When reporting a problem
- Include your device model, iOS or iPadOS version, and app version.
- Describe what you tapped immediately before the problem.
- Attach a screenshot or screen recording when possible.
- Never send passwords, payment details, seed phrases, or private keys. Exit Liquidity does not need them.
Report a player name or other public content
In the app, tap the ••• safety button beside a public founder name, choose a reason, then select Report & Block. You can also select Block Player without reporting. Once confirmed by the online service, blocking hides that founder’s public content and prevents shared boardrooms and duels between the two founder identities. If you share a boardroom, blocking leaves that boardroom. If confirmation fails, the app explains the issue and lets you retry. Manage blocked founders in Settings.
We aim to review safety reports within 24 hours and remove violating content or restrict abusive players as appropriate. Reports are reviewed by a human; submission does not mean a moderation decision has already been made. The Terms & Community Rules explain prohibited content and behavior.
You may also email taptixgamemaster@gmail.com with the displayed founder name, ticker, mode or leaderboard, approximate date, and a screenshot. To appeal a moderation decision, include your support ID from Settings and any report or decision reference you have.
Report an advertisement
Rewarded ads include Google’s ad-information controls when provided by the advertiser. You can also email taptixgamemaster@gmail.com to report an inappropriate or age-inappropriate ad. Include the approximate date and time, your country or region, where the ad appeared, and a screenshot when possible. Never include payment details or other sensitive information.
Privacy and deletion requests
Use the subject “Exit Liquidity privacy request” and include the founder name and any support ID shown in the app. We may ask for additional information needed to locate a pseudonymous record, but we will never ask for an Apple Account password.
Common fixes
- No sound: check the device mute setting and the Music and Sound controls in Settings.
- Online modes unavailable: confirm the device has a working network connection and retry.
- An ad is unavailable: rewarded ads are optional and can be unavailable because of consent, connectivity, or ad inventory. The rest of the game remains playable.
- Save concerns: leave the app in the foreground for a moment after a major action, then reopen it. The game also saves when it enters the background.